I started blogging two years ago with
the idea that technology is Wonderland and I'm Alice. I've tried to
understand it and even adopted some of its trappings, but I still
feel I'm down the rabbit hole, as it were.
Bear with me, please. In view of all
the controversy over NSA eavesdropping, I thought it might be a good
idea for the government to out-source the job to those call centers
used by virtually all major businesses. You know, the one's who tell
you how important your call is and that it may be monitored for
quality and training purposes.
Believe it or not, someone listens to
those calls and decides whether to respond to them. I found this out
by Googling the subject and came across a well-documented article in
the New York Times in 2005. Disappointed that someone beat me to the
story by nine years, nevertheless I wanted to print it for future
reference. But my printer broke down.
I was so frustrated by not being able
to print this article I neglected blogging. Why did I care? I'm
uncomfortable with words flying through the air with no place to
land. They belong on paper. So they can be referenced (and maybe even
leaked?).
Anyway, I installed a new printer and
now my laptop can't find the Wi-Fi connection. So I'm down the rabbit hole
again.
But back to out-sourcing. I've been on
the phone any number of times lately with technical services, phone
companies, banks and whatever, and they all assure me that my call is
important to them before putting me on hold so I can listen to their
awful time-filling music.
Once I actually told someone I hoped my
call was being recorded because I wanted the company to know how
infuriating it was trying to reach a real person who actually could
help me.
If you're still with me I want you to
know how important your readership is to me. If you need individual
attention you can reach me at
marvfriedman@verizon.net.
Your email will be monitored for
quality and training purposes.
